|
- Is an online web based application which
supports registration of grievances and its
allocation, processing and resolution end
to end.
- Is a shared system to handle the grievances of all stakeholders thereby reducing redundancy, operational overheads, and costs.
- Centralized monitoring of all grievances at various levels and stakeholders, can be done effectively with proper escalation mechanism.
- Gets all the grievances and actions taken of various departments and related users.
- Generate reports on the fly based on inputs provided.
|
Why GMS for any Organization?
|
- Improves the performance of an Organization.
- Provides an efficient information dissemination system in the organization.
- Provides an escalation mechanism to bring grievances to the notice of senior authorities.
- Identifies weak points of governance, there by enabling organization to take remedial measures whether systemic or procedural.
- Provides long term solution, and systemic policy improvement for the problems.
|
Download GMS Brochure
|
|
Key Differentiators
|
- Is independent of the department or the organization and is configurable to any department.
- Can be integrated with existing web application independent of the technology being used.
- Developed completely using open source hence no additional license costs.
- Can be installed on servers on which the existing application is running hence no hardware costs.
- Auto escalation of grievance lodged if not addressed in the configured time based on severity.
- Users of the application just require a browser to access the application (Thin client).
- User can customize the view of the application as per their color preferences.
- Can be integrated with any existing RDBMS being used.
- Can be integrated with existing employee user base.
|
|