APPLICATION MAINTENANCE

In the software lifecycle, nearly 70% of the cost goes into Application Support & Maintenance activities. Research suggests that large enterprises spend an average of 73% of their IT budget on Application Maintenance of existing system. Clearly, Application Management presents the most potential for cost savings in global enterprises.

Dynamites Consulting offers a cost effective solution to customers through

• Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs)
• Timely resolution of issues and root cause analysis of each issue
• Established support matrix offering Help Desk services
• Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach

Methodology

Dynamites Consulting has developed a high level of competency in providing Support for IT Operations remotely for global corporations. Dynamites Consulting has a unique and proven Application Management Methodology to ensure

• Efficient knowledge transfer from existing staff
• Effective take over of Application support
• Smooth & transparent operations
• Cost effective services
• Service is in line with SLAs

Best Practices

• Continuous improvement in application support and maintenance services with objective of lowering Total Cost of Ownership (TCO)
• Established practice focusing on defining / improving processes
• Feedback of lessons learned from projects to practice for wider implementation
• Generating knowledge repository of issues / resolution for future references